Former Hostage Negotiator, Scotland Yard
‘Communication Secrets Of A Hostage Negotiator’
Former Lead Trainer at the National Crisis & Hostage Negotiation Unit at Scotland Yard, Richard Mullender lives and breathes communication skills at the sharp end.
Whether it’s negotiating with terrorists, talking a would-be suicide down from a rooftop or convincing a child to eat their greens, Richard’s listening skills expertise is the cutting-edge. Now a full-time speaker and trainer, Richard brings the skills of the hostage negotiator into the business world, helping professionals to build rapport, gain trust and exert influence.
At Scotland Yard, Richard was responsible for the design and delivery of the Yard’s flagship ‘National Negotiators Course’. He has worked with the U.N., FBI, South Africa’s “Scorpions” Unit, the Indian Secret Service and the British police. Clients include Oracle, IMI, BAE, SAS Software, Cambridge University and many other blue chip companies.
Based in the UK, Richard divides his time between London and Oxford.
What Others Have Said…
“An excellent speaker – he has a different, non-corporate style which is a good thing and he spoke with conviction and experience grounded in the real world.”
Head of Corporate Development, IMI plc
“Engages everyone with his confidence, expertise, insight, charm and wealth of great stories. I cannot recommend him highly enough.”
Coach, Eyes Wide Opened
“Gave an engaging and inspiring talk on the power of communication. Unsurprisingly, he knew how to talk the boys’ language. They greatly enjoyed his presentation. Many described it as the best session of the year.”
Head of 6th Form, The John Lyon School, Harrow
“Fabulous – Richard was very well received. Comments from feedback forms include ‘bring this guy back! Charisma and humour. Simple effective tips.’”
“Fantastic, inspirational and spot-on. A communication wizard!”
Mary Lou Masko
Course Director, Laing O’Rourke Centre, Cambridge University