INTERVIEWING
Analytic Interviewing
- 3 or 5 Day Course
Tell me the truth, the whole truth and nothing but the truth.
Different types of interviews, including prospective employees, prospective licensees, background investigations, covert intelligence probes, undercover inquiries, fraud, etc. all have one thing in common. The purpose of the interview is to obtain information -- specific and accurate information.
The Analytic Interviewing course which has been taught to organizations worldwide focuses on detecting hidden emotions, recognizing signs of deception, establishing rapport and control, and communication techniques. This is achieved by observing both verbal and physical behavioral traits. The mastering of these skills provides each interviewer with the expertise to confidently evaluation truthfulness.
Objectives include but are not limited to:
- Establish and maintain rapport with others.
- Understand and read another person's nonverbal communication and identify masked signs of emotions.
- Recognize signs of deception.
- Maximize the completeness and accuracy of memory recall for events from witnesses and victims.
- Learn how to formulate questions and when to ask them. Prepare, plan and conduct an effective, structured interview, without contaminating the subject.
- Above all, lean to conduct a richer and more insightful interview that will promote truthful information elicitation
Rapport and Control
- 1 Day Course
Work smarter instead of harder.
It is a fact that people are most comfortable with those who are most like themselves. Rapport is primarily obtained by creatively establishing common ground or points of commonality with another individual. The best control you can have over another person is a strong rapport. It is a rule, not an exception that people like to maintain rapport and if the rapport is strong they will usually compromise their position to do so.
This course will teach you the subtle yet powerful methods of establishing rapport, eliciting information and the art of getting what you want through key concepts such as how to establish a baseline, the art of mirroring and anchoring, measuring success through leading and control and detecting deception.
- Become skilled at the subtle techniques of mirroring and anchoring
- Learn to read the body language cues signaling interest or indifference
- Learn to decipher deceitful messages through multiple body language channel scanning
- Build stronger relationships more quickly and learn to relate more effectively to others
- Discover how to test your level of rapport and know when you are in control!
Cognitive Interview
- 2 Day Course
Memory enhancing strategies.
Information is the lifeblood of investigations and it is the ability of investigators to obtain useful and accurate information from eyewitnesses that is most crucial. Yet full and accurate memory recall is difficult to achieve. This proficiency course will familiarize investigators with the Cognitive Interview (CI) technique. The CI is a systematic approach to interviewing cooperative witnesses toward increasing the amount of relevant information obtained without compromising the rate of accuracy. The CI is based on scientifically derived principles of memory and communication theory as well as extensive analyses of law-enforcement interviews. The CI has been found in scientific studies to produce significantly more information than standard police questioning. The CI is legally acceptable to the courts.
Attendees will learn about the nature of memory retrieval and how to conduct investigative interviews more effectively while avoiding the worst mistakes. In addition to the basic CI protocol, specialized techniques for use with unique populations will be presented based on research funded by the National Institute of Justice. The unique populations include: anxious or traumatized persons, amnesic persons, mentally challenged persons, and children.
This course also includes a half-day segment on techniques for detecting deception during consensual conversations with subjects who have raised suspicion. The methods taught include a reliance on the more reliable verbal, vocal, and behavioral indicators of deception.
Forensic Questioning
- 2 Day Course
Tactical questioning for optimal information gathering.
When we are engaged in an interview we are in the business of establishing the truth. (As the interviewee perceives it to be). In order to obtain accurate and reliable information it is important that we do so by not corrupting the account by introducing information or leading the interview in anyway. We do have to take our turn in the conversation but when we do so we have to minimise the risk of introducing information, or offering opinions.
The principle of effective forensic questioning follows Locards principle of exchange in forensic examination. Locard's exchange principle states that "With contact between two items, there will be an exchange. Every contact leaves a trace."
We will examine methods of questioning and conversation management which reduce the risk or trace in order to produce the finest forensic accounts for Court.
Benefits:
1. Explain a structured order of questioning.
2. Identify productive types of questioning.
3. Identify weak questions.
4. Follow a questioning funnel.
PEACE Model
- 1 Day to 3 Week Course
Planning, Engagement, Account, Closure and Evaluation.
Due to changes in UK legislation and recording technology some 30 years ago police interviews could be assessed against robust criteria like never before. This led to a review in 1992 of police interviews and a fundamental change in interview training in the UK: The PEACE model. The model is simple, has stood the test of time and has been exported around the world. It forms the logical spine of an investigative interview. In this module we will look at this model and practice the techniques.
PLANNING Examine what planning and preparation need or could take place prior to an interview
ENGAGE Look at methods which assist in building rapport with the suspect or witness
ACCOUNT Obtaining accounts in a logical and effective structure whilst managing the conversation including clarification
CLOSURE Closing the interview down
EVALUATE Reviewing your product and next steps
Language and Listening
- 1 Day Course
Silence is golden.
Language defines who we are, how we are perceived and the impression we leave. When we converse we subconsciously obey rules. In this module we will explore the rules of conversation and how breaches of these rules betray us if we decide not to cooperate or lie in a conversation. When we understand the rules of language we can listen for cooperation, emotion and subconscious thought which the interviewee unwittingly tells us.
Learning objectives include:
1. Name the conversational maxims
2. Identify emotional and factual conversation
3. Identify breaches of the conversational maxims
Personality Disorders
- ½ Day Course
How to identify and successfully interview special personality types
Personality types can play a big role in the interviewing process. Indentifying personality types is key in a successful interview process. Through years of experience, law enforcement and researchers have developed three main clusters of personality types. Each has a distinct set of characteristics that can uniquely impact the interviewing process. Through behavior analysis one can quickly identify what personality cluster a person exhibits and refine the interview technique to optimize the interview. Learn to identify A, B and C cluster personalities as well as other personality disorders that may affect the communication process.
DECEPTION DETECTION
Analytic Interviewing
- 3 or 5 Day Course
Tell me the truth, the whole truth and nothing but the truth.
Different types of interviews, including prospective employees, prospective licensees, background investigations, covert intelligence probes, undercover inquiries, fraud, etc. all have one thing in common. The purpose of the interview is to obtain information -- specific and accurate information.
The Analytic Interviewing course which has been taught to organizations worldwide focuses on detecting hidden emotions, recognizing signs of deception, establishing rapport and control, and communication techniques. This is achieved by observing both verbal and physical behavioral traits. The mastering of these skills provides each interviewer with the expertise to confidently evaluation truthfulness.
Objectives include but are not limited to:
- Establish and maintain rapport with others.
- Understand and read another person's nonverbal communication and identify masked signs of emotions.
- Recognize signs of deception.
- Maximize the completeness and accuracy of memory recall for events from witnesses and victims.
- Learn how to formulate questions and when to ask them. Prepare, plan and conduct an effective, structured interview, without contaminating the subject.
- Above all, lean to conduct a richer and more insightful interview that will promote truthful information elicitation
Nonverbal Communication & Detecting Deception
- 1 Day Course
Microexpressions, body language and debunking the myths of deception.
The course focuses on detecting hidden signs of emotions and recognizing signs of deception as well as truthfulness. Research reveals that most of us are quite poor at detecting deception but fortunately, there are methods that each person can learn to improve their deception detection accuracy. Participants will learn how to spot behaviors, gestures and expressions that occur without conscious awareness that reveal hidden emotions and even intentions. By honing in on these behavioral cues, interviewers and observers develop a keen sense for behavioral deviations and relevant areas that require further probing.
- Debunking the myths of deception
- Improving observational skills and emotional awareness
- Learning to spot hidden signs of emotion through microexpression training
- Developing practical skill based applications
Skill Development
Persuasion
- 1 Day Course
Building credibility & appealing to emotions.
Check back for updated course description.
The Middle East
- 1 Day Course
Middle East culture training.
Check back for updated course description.
Intelligence
- 1 Day Course
Turning information into intelligence.
Check back for updated course description.
Insider Threat
Insider Threat
- 3 Day Course
We will show you how you can quickly get to the “left of bang” and identify and assess the individuals who are a latent threat to the security of your confidential data, employees, and business operations.
We will teach you the best and proven psychological, counterintelligence, and law enforcement techniques, that have been gleaned from over 50 years of scientific research that has been validated through real-life application. We will do this using the Critical Pathway to Insider Risk (CPIR) and focus on pathway indicators that are usually exhibited as precursors to insider threat attacks. We will break the course techniques down into two fundamental skill-areas:
• Building Relationships and effective communications through interpersonal rapport techniques to facilitate the flow of vital security information into your insider threat hub operations.
• Using indirect assessments of insider threat suspects and conversational interview techniques that exploit sources so you can detect and mitigate insider threat activity.
We will teach you how to operationalize the Critical Pathway to Insider Risk (CPIR) model, by initially focusing on the alerts and reporting about concerning behaviors. We teach you to drill down into these concerning behaviors, remotely assess them, and laterally pivot within the CPIR to determine the relationship of personality traits to the personal predisposition of those exhibiting the concerning behaviors and how to apply personality-focused approaches for the elicitation and cognitive interviewing of both insider threat actors and sources that include facial, verbal and written counter-deception techniques.
You will learn to observe and track, via personality traits, risky personal predispositions, so to identify and key in on those identified stressors that either require energy for adaptation or that result in unmet expectations which are usually linked to maladaptive organizational or interpersonal responses that can lead to insider crime scripts being concocted, practiced and executed - Bang.
